Frequently Asked Questions

Find answers to common questions about electrical services and safety

Electrical Emergency?

If you're experiencing an electrical emergency (sparks, burning smell, electrical shocks), turn off your main breaker and call emergency services immediately.

View Emergency Guidelines
General Questions

Letrik is a digital platform that connects customers with certified, professional electricians. We provide a safe, convenient way to book electrical services with trusted professionals in your area.

Our platform includes:

  • Verified, licensed electricians
  • Transparent pricing
  • 24/7 emergency services
  • AI-powered electrical assistant
  • Secure payment processing
  • Quality guarantee

Booking an electrician through Letrik is simple:

  1. Describe your problem: Use our AI chatbot or fill out a service request
  2. Get matched: We'll match you with qualified electricians in your area
  3. Choose your electrician: Review profiles, ratings, and pricing
  4. Schedule service: Pick a convenient time slot
  5. Secure payment: Pay safely through our platform

Start with AI Assistant

Safety & Emergency
Immediate Actions:
  1. Turn off the main electrical breaker if safe to do so
  2. Call 911 if there's fire, smoke, or immediate danger
  3. Do not touch electrical equipment with wet hands
  4. Keep everyone away from the affected area
  5. Contact an emergency electrician

View Complete Emergency Guide

Call an electrician immediately if you notice:

  • Burning smell from outlets or electrical panels
  • Sparks from outlets, switches, or appliances
  • Frequent electrical shocks from appliances
  • Circuit breakers tripping frequently
  • Lights flickering throughout the house
  • Warm or hot outlets and switches
  • Buzzing or crackling sounds from electrical components
  • Scorch marks around outlets

These signs indicate potential fire hazards and should never be ignored.

Pricing & Payment

Electrical service costs vary based on the complexity and type of work:

Common Service Ranges:
  • Outlet installation: $100-$200
  • Switch replacement: $50-$150
  • Circuit breaker replacement: $150-$300
  • Light fixture installation: $80-$250
  • Electrical panel upgrade: $1,200-$3,000
Emergency Services:
  • Emergency call-out fee: $150-$300
  • After-hours rate: 1.5x standard rate
  • Weekend/holiday rate: 2x standard rate

Note: All prices include consultation and basic diagnosis. You'll receive exact quotes before any work begins.

We accept multiple secure payment methods:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • Digital wallets (PayPal, Apple Pay, Google Pay)
  • Bank transfers
  • Cash (for emergency services only)

All payments are processed securely through our encrypted platform. You'll receive detailed invoices and receipts for all services.

About Our Electricians

Yes, absolutely! All electricians on our platform must meet strict requirements:

  • Licensed: Valid electrical license in their operating area
  • Insured: General liability and workers' compensation insurance
  • Background checked: Criminal background verification
  • Experienced: Minimum 3 years of professional experience
  • Certified: Up-to-date safety and technical certifications

We verify all credentials before allowing electricians to join our platform, and we regularly review their performance and customer feedback.

Yes! We understand that electrical emergencies don't wait for business hours.

Emergency Services Available:
  • 24/7 emergency response
  • Power outage resolution
  • Electrical fire prevention
  • Safety hazard elimination
  • Emergency repairs
Response Times:
  • Emergency: 30-60 minutes
  • Urgent: 2-4 hours
  • Standard: Same/next day
  • Scheduled: Your preferred time
Technical Questions

Our AI assistant uses advanced technology to help diagnose electrical problems and provide safety guidance:

  • Problem Analysis: Analyzes your description to identify potential issues
  • Safety Assessment: Determines if the situation requires immediate attention
  • Solution Recommendations: Suggests appropriate next steps
  • Cost Estimation: Provides rough cost estimates for repairs
  • Professional Matching: Connects you with suitable electricians

The AI is designed to prioritize safety and will always recommend professional help for dangerous situations.

Try AI Assistant

Yes! We stand behind all work performed through our platform:

Standard Warranty:
  • Labor: 1 year warranty
  • Parts: Manufacturer warranty
  • Safety inspections: 90 days
  • Emergency repairs: 6 months
Quality Guarantee:
  • 100% satisfaction guarantee
  • Free callbacks within warranty period
  • Code compliance guarantee
  • Safety certification

If you're not satisfied with the work, we'll make it right at no additional cost.

Still Have Questions?

Can't find what you're looking for? Our support team is here to help!