1. Introduction

LETRIK ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electrical services platform.

This policy applies to all users of our platform, including customers and service providers. By using our services, you consent to the practices described in this policy.

2. Information We Collect

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: Connecting customers with service providers, processing bookings, and facilitating payments
• Communication: Sending service updates, notifications, and customer support
• Safety & Security: Verifying identities, conducting background checks, and ensuring platform safety
• Quality Assurance: Monitoring service quality and collecting feedback
• Legal Compliance: Meeting regulatory requirements and legal obligations
• Platform Improvement: Analyzing usage patterns to enhance our services
• Marketing: Sending promotional content (with your consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Limited information shared to facilitate service delivery
• Payment Processors: Financial information shared for payment processing
• Background Check Services: Professional verification for service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly authorize sharing

We do not sell your personal information to third parties.

5. Data Security

We implement robust security measures to protect your information:

• SSL/TLS encryption for data transmission
• AES-256 encryption for stored data
• Regular security audits and vulnerability testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response and breach notification procedures

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our terms and agreements
• Maintain business records for regulatory purposes

When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights and Choices

To exercise these rights, contact us using the information provided below.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

9. Third-Party Services

Our platform integrates with third-party services:

• Payment Processors: Stripe, Razorpay for secure payments
• Map Services: Google Maps for location services
• Analytics: Google Analytics for usage insights
• Communication: SMS and email service providers

These services have their own privacy policies. We encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications. The "Last Updated" date at the top indicates when the policy was last revised.